We manage multiple brands from our Help Desk Support and provide a better self-service experience for our customers with separate help centers for each product line. We build a community among our customers by adding a public Q & A to our site. Customers can help each other and our support team can moderate the conversation from the universal inbox.
Our customers rate the support content so you always know which articles our customers find useful and identify where our team needs to provide more support. We make it easy for customers to ask for help with a customizable contact form. Submissions are dynamically added to the universal inbox, so agents can help right away. We give our agents a multilingual knowledge base stocked with all the answers they need, easily translate your FAQs so our international visitors have the ability to search the content and solve their own problems